Lesson series
Treatment Center Call Handling: The Ultimate Overview
Build your skills to match caller expectations, develop healthy rapport, and manage the tough questions!
What's included?
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6 Chapters
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1 Certification
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27 Micro-Video Lessons
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Supervisory Discussion PDF
Improve Call Outcomes
You will learn how to proactively prepare yourself to handle common call types, learn how to establish appropriate rapport, how to maintain a professional appearance for yourself and your facility, and how to deescalate and handle difficult callers.
Connect With Others In The Same Role
It can be lonely if you are the only one you know that works in this role. Through our social connections, you can ask questions of other call handlers and get answers in this platform! A unique social opportunity!
Jon Wasp
Consultant, Educator, Administrator
About me
Leveraging over 2 decades of experience in Senior Management roles with Private Equity Backed and Publicly traded behavioral health ventures, Jon is a subject matter expert on addiction treatment and rehabilitation. Jon is the Managing Member of Rehab My Rehab.