Lesson series

Treatment Center Call Handling: The Ultimate Overview

Build your skills to match caller expectations, develop healthy rapport, and manage the tough questions!
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What's included?

  • 6 Chapters
  • 1 Certification
  • 27 Micro-Video Lessons
  • Supervisory Discussion PDF

Improve Call Outcomes

You will learn how to proactively prepare yourself to handle common call types, learn how to establish appropriate rapport, how to maintain a professional appearance for yourself and your facility, and how to deescalate and handle difficult callers. 

Connect With Others In The Same Role

It can be lonely if you are the only one you know that works in this role. Through our social connections, you can ask questions of other call handlers and get answers in this platform! A unique social opportunity!

Jon Wasp

Consultant, Educator, Administrator
About me
Leveraging over 2 decades of experience in Senior Management roles with Private Equity Backed and Publicly traded behavioral health ventures, Jon is a subject matter expert on addiction treatment and rehabilitation. Jon is the Managing Member of Rehab My Rehab. 
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